Make Medical Examination Calls Consistent at Scale

A critical step before policy issuance

MER calls help insurers collect and verify health information before a policy is issued. These conversations typically cover identity and policy verification, personal medical history, lifestyle and habits, family medical history, and occupation and physical vitals.

Optimind turns this structured process into a natural voice conversation—without relying on a generic script.

Built for the MER workflow

Optimind's voice AI can be trained around the terminology, questioning patterns, decision paths, and information requirements specific to medical examination calls.

By training on multiple real and representative recordings, the model can better understand how applicants actually respond, including variations in language and conversation flow.

Consistent at every volume

Every call can follow the same required workflow and communication standards, helping insurers maintain consistency across large volumes while still keeping the interaction natural and empathetic.

When application volumes spike, Optimind can scale calling capacity on demand, without requiring teams to proportionally increase manual calling resources.

Less manual effort, more underwriting focus

Optimind handles repetitive MER conversations and captures structured responses, allowing teams to spend more time on exceptions, escalations, and underwriting decisions.

With a pay-as-you-go model, insurers can scale voice operations with demand—making the process more efficient, consistent, and scalable from everyday volumes to peak periods.